Support

Something not working? Tell us and a person will answer.

There is no queue system and no bot. Messages reach the people who build Desmodas, and we answer within one working day.

Send us a message Read the common answers

Three ways to reach us

They all end up in the same place — pick whichever is in front of you.

From your account

Signed in on the web or in the app, Support sits under your account. Requests there arrive with your plan and credit history attached, so we can usually answer without asking you anything first.

Open your support threads →

The form on this page

Works whether or not you can sign in — which matters, because not being able to sign in is one of the things people write to us about.

Go to the form →

By email

Write to support@desmodas.com from the address your account uses and it becomes a support thread automatically.

support@desmodas.com →

We answer within one working day, Monday to Friday. Anything involving a payment or a lost account gets picked up first. If you are reporting something urgent about your data or privacy, say so in the subject and it jumps the queue.

Answers to what we are asked most

Worth thirty seconds before you write — most messages we get are one of these.

My sign-in code has not arrived

Codes are emailed instantly but can land in spam or promotions. They also expire, so if one has been sitting a while, ask for a fresh one — the new code replaces the old. If nothing arrives at all, the address may be signed up under a different spelling; write to us and we will look.

A try-on does not look right

Pick your pose, scene and styling before you generate — every generation spends a credit, so the options are on the setup screen rather than after the result. Every shot you have generated is kept, so you can switch which one is the cover of an outfit for free instead of paying to regenerate. If a result is unusable, send us the reference and we will put the credit back.

Something I saved has disappeared from an outfit

Shops delist things. When that happens the piece stays in your outfit and is marked unavailable rather than vanishing, so the look still makes sense. Items you photographed yourself are yours and are never removed by a shop.

How do I cancel my subscription?

If you subscribed on the web, cancel from Credits and plan. If you subscribed inside the iPhone or Android app, Apple and Google hold the subscription — cancel it in your device's subscription settings. We cannot cancel a store subscription for you, and deleting your account does not cancel it either.

I want a refund, or my credits are wrong

Write to us with roughly when it happened and what you expected. Purchases made through the App Store or Google Play are refunded by Apple or Google rather than by us, but tell us anyway — we can usually sort the credits out at our end straight away.

I run a shop that is listed here

Claiming your store is free. Find it in Brands, open the store profile and follow the claim steps — verification is a DNS record or a file on your domain. Once claimed you get the shop tools, and you can ask us to correct or remove product data at any time.

How do I delete my account?

From your account page, at the bottom. It cannot be undone: your profile, wardrobe, photos and saved items go permanently. Purchase records are kept in anonymised form because we are required to retain them. Cancel any App Store or Google Play subscription separately.

The browser extension is not adding anything

Make sure you are signed in to Desmodas in the same browser — the extension uses that session. Some shops render their product pages late, so give the page a moment to finish loading before you click. If a specific shop never works, send us the link and we will add support for it.

Still stuck? Write to us — it is the fastest way to a real answer.

Send us a message

Tell us what you were doing and what happened instead. The more specific, the fewer rounds it takes.

Other things you might want

How Desmodas works →The whole thing in four steps Plans and credits →What a try-on costs and what is included Privacy and your data →What we hold and how to have it erased